Return & Replacement

Easy Returns, Replacement and Exchange Policy

At Wish karo, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Please find below the details of the policy, as applicable, for the products sold on Wish karo:

*Please note that certain products in the mentioned table may or may not be eligible for return, replacement, or exchange, as otherwise mentioned against them below. For all products, the return or replacement/exchange policy on the product/combo page at the time that the order was placed shall prevail. The return or replacement/exchange policy of a product is subject to change depending on business requirements, and the policy that was active at the time of order purchase will be applicable.

Return Period of 7 Days from the Delivery Date.

Pram
Lightweight Stroller
Standard Stroller
Twin Strollers & Prams
Travel System
Stroller Frames & Accessories
Musical Baby Walkers
Baby Activity / Push Walker
Regular Baby Walker
Baby Walker Cum Rocker
Rockers
Baby Swings
Baby Bouncers
High Chairs
Booster Seats
Infant Seat Accessories
Infant Activity Seats
Manual Push Ride-Ons
Kids Scooters
Battery Operated Ride-Ons
Twister/Swing Cars
Rocking Ride-ons
Ride-ons Accessories
Baby Bath Tub
Baby Bathers
Straw Sippers
Spout Sippers
Tumblers
Mugs
Sipper Accessories
Straw Sippers (Except BabyHug)
Spout Sippers (Except BabyHug)
Tumblers (Except BabyHug)
Mugs (Except BabyHug)
Sipper Accessories (Except BabyHug)
Baby Bottle Sterilizer
Feeding Bottles & Food Warmer
Baby Monitors
House Air Purifier
Humidifiers/De-humidifiers
Cradles & Bassinets
Cots & Cribs
Playpen / Play yard
Napper Baby Bed
Chair
Table & Chair Set
Table
Bed
Stool
Inflatable Chair/Table/Stool
Bean Chair
Wardrobes & Storage Units
Chest of Drawers & End/Bedside Tables
Storage Boxes
Trolley Luggage Bags
Accessory Bags
Duffle Bags
Travel Blanket Pillow Combo
Luggage Tags
Wall Stickers & Decals
Growth & Reward Chart
Glow In Dark Stickers
Wallpaper
Posters/Wall Panels
Window Stickers
Playhouses & Tents
Slides, Climbers & Bouncers
Ball Pit
Kids Pool & Accessories
Swings & See Saw

Replacement Period of 7 Days from the Delivery Date* Other Products except products mentioned below-

Return Period of 7 Days from the Delivery Date*

Baby Diapers
Baby Wipes
Cloth Diapers/Nappies
Diaper Rash Cream
Bottles & Accessories
Breast Feeding
Baby Food & Infant Formula
Maternity Accessories
Grooming
Soaps, Shampoos & Body Wash
Baby Creams & Ointments
Lotions, Oils & Powders Oral Care
Combo
Books & CDs
Baby Gift Sets
Kids Gift Sets
Manual Push Ride-Ons
Battery Operated Ride-Ons
Twister/Swing Cars
Health & Baby Care
Baby Pacifiers
Medicine & Thermometers
Cleaners & Detergents
Mosquito Repellents & Care
Teethers & Soothers
Inner Wear & Thermals
GiftCertificate
Maternity Lingerie
Maternity Personal Care
Make Up & Cosmetics
Kids Food & Nutritional Supplements
Stationery
Digital Products
Kids Scooters
Rocking Ride-Ons
Tricycles and Bikes
Babywalker
Wudplay
Ameda
Graco
Silverlit
Kidology
Chiquitita
Varsha Showering Trends
Bentley
Brooks
Toyhouse Drones
Organic and Supplements
Xbox
Sony Playstation
Shruti Jalan
Ahoy!
BookMyCostume
Wish karo Intellikit Subscription
Vaux Bicycle
Alex Daisy
Arcedo
Omorfee
SeTracker
Foscam
IFITech
Sawan
Pegasus
Tricolor Books
Himalaya
Johnsons & Johnsons
Avidia Labs
TigerTech
NeelKamal
Pepperfry

No Return/Replacement Accepted

If the product is not eligible for a replacement or exchange after delivery for any reason, such as the product being out of stock, the return pickup for the product unavailable, or any other similar reason, you may return the product within the return period after delivery.

Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Wish karo shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

At the time of Pick up, certain products may be subjected to doorstep Quality Control Inspection. The Quality Control parameters like Same Brand, Style, Color, Size, No of pcs in the pack, Same Brand Box Packaging, Same Box packaging in No Damage condition(Resalable), No Missing accessories like laces, flower, bow, tie, etc., Security tag on garment, Used/Unused may be checked by the courier partner. If any of the parameters are not met, the return request of the product may be put on hold. Please note, you can raise another Return request as long as the return window for that product has not expired.

Once the original product(s) has been received at our Facility and the quality check has been carried out, your replacement/exchange product will be shipped to your given address, in case of returns, the refund for the original product(s) will be processed, as applicable.

A fixed shipping charge of Rs. 50 shall be levied if the customer refuses to accept the original order with products eligible for replacement/exchange only or if the customer refuses to accept the replacement/exchange product(s), once the same has been shipped to the customer.

If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. However, in the case of a replacement / exchange, the replacement/exchange order will get the benefit of the same coupon code/offer that was applied to the original order.

For products under the Furniture category, you may be eligible to return the product within 48 hours post delivery in case of damage, defects, if there are parts or components missing, if the product delivered to you was different from what you had ordered or the product is non- functional.

Products purchased using the kiosks at the Wish karo.com stores may only be returned at the stores. Returns for products purchased at the kiosk will not be accepted through the website. Replacement / exchange is currently only available for products purchased online, not in-store purchases.

If you place a return request on a product with which a free product was associated, then the free product may also get canceled if such free product has not been dispatched or in transit for delivery at Customer's designated location (even if the Return request is canceled).

For offers involving a free product, Cash on Delivery will not be allowed.

How does Returns work?

Go to the Order History page and click on the order number for which you want to raise a return request.

Click on the Return link next to the product you would like to return. Follow the screens, fill in the required details and submit the request.

Our delivery team will collect the package from your doorstep within 4-5 business days.

Reverse Pick up availability at your location,can be checked while placing a request within

the Order History section.

Estimated Reverse PickUp Time: For all those Pin codes, where pickup service is available by reputed couriers, the Reverse PickUp time would be within 4 to 5 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control for which Wish karo is not liable and would request the users to cooperate as Wish karo continuously tries to reduce such instances.

You can check the status of your return request in the Manage Returns section or against the product on the Order Details page. In the case of Returns, the details of refunds can be checked in the Cash Refunds section. In the case of Replacement / exchange, no refund will be initiated and, instead, the replacement/exchange product(s) will be shipped to the customer after the

pickup and quality check of the original product.

How does Replacement/Exchange work?

In case you face any concerns with the product, you may request for a Replacement/Exchange (reasons as applicable), within the specified valid window after the delivery of the selected range of products (based on availability).

Once the product has been delivered, you may visit the Order History > Order Details Page and click on the Replace or Exchange button to raise a request, as long as the window has not expired. Then, follow the same steps as the Returns Flow and submit the Request. Please note that currently, we offer replacement/exchange only for the selected product(s) at Wish karo. To check the eligibility of the product replacement/exchange, visit the product details / combo page. Once submitted, we will validate the request. Upon approval, we will attempt pickup of the original product(s). Please note that the product should be unused, unwashed, untorn with all its

original tags intact and should be returned in the original manufacturer / brand packaging (like it was shipped to you), along with its original accessories, user manual, warranty cards (wherever applicable) for refund to be successfully processed, if any of the mentioned return guidelines aren’t fulfilled, we will not be able to process refund for the returned product.

At the time of Pick up, certain products may be subjected to doorstep Quality Control Inspection. The Quality Control parameters like Same Brand, Style, Color, Size, No of pcs in the pack, Same Brand Box Packaging, Same Box packaging in No Damage condition(Resalable), No Missing accessories like laces, flower, bow, tie, etc., Security tag on garment, Used/Unused may be checked by the courier partner. If any of the parameters are not met, the Replacement/ Exchange request of the product may be put on hold. Please note, you can raise another Return request as long as the Replacement/ Exchange window for that product has not expired.

Once the original product(s) has been received at our Facility and the quality check has been carried out ,the replacement/exchange product will be shipped to your address. You may track the delivery of the replacement/exchange Order on the same Order Details Page.

If the product is not eligible for a replacement/exchange after delivery due to any eligible reasons, such as the product is out of stock, the return pickup for the product is unavailable, or your pincode is no more serviceable for delivery, or any other similar reason, you may return the

product within the specified window after the delivery of the product.

How does Self Return work?

For few select pincodes, where we are unable to pick up the product, you can follow below steps to send the product to us:

Go to profile button
In Order section - Go to the product
Click the Request Return Button.

Warehouse address link will also be mentioned on the Manage Returns page against your return request.

Please enter the details under the Manage Returns section within 7 days from the initiation date to complete the return process. Return request will be automatically closed after 7 days from the initiation date, if the required details have not been updated.

Source of payment	Source of refund
Paid via Cash refund	Credit amount in cash refund section
Paid via GC	Credit amount back in Cash Refund
Paid via GSO	Credit amount back in GSO code

Once the AWB number and shipping company details have been verified by our team, we will

initiate the refund process. Please refer our Refunds section for more details.

Refunds

In the case of returns, the refund process will be initiated once we have received the product back in our Facility and have completed all the quality checks and verifications at our end. The mode of refund may depend on the mode of payment used by the customer at the time of placing the order.

In the case of replacements/exchange, no refund will be issued; instead, the new product(s) will be shipped to the customer only after the original product(s) has/have been returned.

The entire amount paid by you for the product/service through any of the payment modes, can be refunded in two ways:

Original source transfer - The amount will be refunded to the source from where the payment was made by customer at the time of placing the order. Ex: If payment was made via Debit Card then the amount will be refunded to the very Debit card linked bank account used by the customer at the time of making initial purchase.
Wish karo Cash refund - The amount will be credited to your Wish Karo Cash Refund Account. For ex: For an order of Rs. 400/-, if customer has paid Rs. 200/- through Credit Card and Rs. 200/- through Wish karo Cash Refund then Rs. 400 shall be credited to Wish karo cash refund. Please note that the shipping charges, Platform and Convenience Fee and COD charges are non-refundable.

Below is how you can choose your desired transfer mode during the refund process:

Please note in case of mix payment modes the respective amount will be refunded back as per below mentioned table, however Wish karo has the final authority on refund transfer mode:

Paid via prepaid option	Credit amount back in prepaid source
Paid via Club Cash	Credit amount back in customers Club Cash account
Paid by COD	Bank Transfer/UPI

Note: Providing accurate Bank details shall be responsibility of the customer on their Wish karo user account.

Once the refund amount is in your Wish Karo Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.

In order to get the cash refund back to your bank account, please follow below steps:

Go to Cash Refund page under Cash in My Account Click on "Refund Amount Back To Me" button.

Please follow the screens and submit the request.

If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter are correct. Wish karo will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
Club Cash used during payment will be credited back to your Club Cash account.
Club Cash amount earned on the product will be deducted from your Club Cash account.
Shipping charges, Platform and Convenience Fee and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
If the payment was done using Guaranteed Savings Offer or Gift Certificate then the amount will be refunded to the Wish Karo Cash Refund Account. If you need it to be credited back to your bank account then please follow the steps mentioned above in point(3).
If an order has been purchased using EMI then we will refund back the amount to the bank account of your choice. Bank details will be taken during refund process. . For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
In cases where the pick up is refused or product is not returned and the money has been refunded to you already, Wish karo holds the right to deduct the concerned amount from Wish karo Cash Refund and Club Cash account depending on the mode of the payment of the product.
For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment.
Depending on the customer's return history, Wish karo holds the right to charge a nominal fee of INR 25/- per return request or such amount as may be decided by Wish karo from time to time, in case the return rate of the customer has been significantly high.

Country/region